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Service, commitment and quality for guests

Provide guests with the best service is the commitment that every Best Western Plus hotel lives with the active participation: standardize the service up means reinforce a unified image of efficiency, quality and courtesy.

Best Western quality control is aimed at improving not only the level of cleanliness and maintenance of structures, but above the level of services offered and the focus in meeting customer needs. Each structure must have minimum standards that guarantee to satisfy different customer needs.

  • For rest and relaxation, it requires the soundproofing of the room, total blackout, a TV and at least one music channel.
  • For work, you need a desk, a chair, a lamp, internet access with keyboard and monitor or a modem or a WI-FI.
  • For information and security are required: English News, a guide to the services offered with instructions in an emergency, double doors closing and, if possible, an electronic key.
  • They are also required elements, in addition to the essential: full-length mirror, double dustbin, letterhead and envelopes, writing pads and pens, Tea/coffee, clock in the room, shampoo bottle (not bags), courtesy additional items, hairdryer and coat hook in the bathroom, in addition to the availability of rooms for non-smokers.

The "Quality Control", impartial and consistent, is a kind of guarantee, implemented together in order to improve customer service.

On the other hand, the statistics are clear: those who try Best Western Plus comes back!


Hotel Genova ans its awards: quality and guarantee

Marchio Yes! | BW Plus Hotel Genova a Torino

Our hotel is subjected to quality control and has obtained the marlk “Yes! Turin enjoy Top Hospitality”.
Structural requirements: accessibility, presence of adequate space and suitability, availability of equipment and facilities.
Host Requirements and Service: courtesy, availability, efficiency, punctuality and professionalism.


Stay for the Planet - Hotel Genova

Stay for the Planet is the LifeGate® program with which hotels are committed to sustainable management with virtuous behavior. The sustainability rating expresses the score obtained and Hotel Genova can boast 4 out of 5 leaves thanks to its excellent performance to reduce the environmental impact.


Marchio Q | BW Plus Hotel Genova a Torino

The hotel got the Mark "Q" conceived by Assosistema, which ensures that the conditioning process of the linen in use in the hotel has complied with the abatement of microbial loads, particularly through stringent quality tests. A symbol, a guarantee on hygiene.