Service, commitment and quality for guests
Provide guests with the best service is the commitment that every Best Western Plus hotel lives with the active participation: standardize the service up means reinforce a unified image of efficiency, quality and courtesy.
Best Western quality control is aimed at improving not only the level of cleanliness and maintenance of structures, but above the level of services offered and the focus in meeting customer needs. Each structure must have minimum standards that guarantee to satisfy different customer needs.
- For rest and relaxation, it requires the soundproofing of the room, total blackout, a TV and at least one music channel.
- For work, you need a desk, a chair, a lamp, internet access with keyboard and monitor or a modem or a WI-FI.
- For information and security are required: English News, a guide to the services offered with instructions in an emergency, double doors closing and, if possible, an electronic key.
- They are also required elements, in addition to the essential: full-length mirror, double dustbin, letterhead and envelopes, writing pads and pens, Tea/coffee, clock in the room, shampoo bottle (not bags), courtesy additional items, hairdryer and coat hook in the bathroom, in addition to the availability of rooms for non-smokers.
The "Quality Control", impartial and consistent, is a kind of guarantee, implemented together in order to improve customer service.
On the other hand, the statistics are clear: those who try Best Western Plus comes back!
Hotel Genova ans its awards: quality and guarantee