The Best Western Hotel Genova is subjected to quality control and has been awarded the "Quality Yes" for the year 2010.
Selection criteria
• Structural requirements
Concern such as accessibility, presence and ability of adequate spaces, availability of equipment and supplies, salt, supports and fittings, cleanliness standard. These requirements are organized into 9 subjets:
- Accessibility and location
- Facade, entrance and parking
- Entrance, lobby and common areas
- Reception
- Breakfast
- Rooms
- Bathrooms
- Security
- Plants
• Requirements for reception and service
Include aspects such as honesty, courtesy, availability, efficiency, punctuality and professionalism demonstrated in the various services offered, such as booking, allocation rates, the use of a service or transmission of information for your stay. These requirements are organized in 8 subjets:
- Booking
- Reception and delivery room
- Seating
- Departure and post-departure
- Characteristics of transverse
- Facilities
- Specific elements
- Handling complaints
For these two areas, the assessment requirements vary depending on hotel category characterized as mandatory, optional or plus. For a one star are required then fewer mandatory requirements, while increasing the same category increase and decrease are optional.
• Environmental requirements
Are evaluated independently by hotel category, and cover issues such as limiting the consumption of energy or water and waste or environmental communication.
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http://www.yestorinohotel.it