Provide guests with the best service is the commitment that every Best Western hotel living with the active participation: standardize the service up means, in fact, reinforce a unified image of efficiency, quality and courtesy.
Best Western quality control is to improve not only the level of cleanliness and maintenance of structures, but above the level of services offered by each hotel and the focus in meeting customer needs.
Each structure must have minimum standards that guarantee to satisfy different customer needs.
For rest and relaxation, for example, requires the soundproofing of the room, the blackout, a TV and at least one music channel.
For work, you need a desk, a chair, a lamp, internet access with keyboard and monitor or a modem or a WI-FI.
For information and security are required: English News, a guide to the services offered complete instruction in an emergency, with double doors closing and possibly electronic key.
They are also required elements, in addition to the essential, such as: full length mirror, double dustbin, letterhead and envelopes, writing pads and pens, Tea / coffee, clock room, shampoo bottle (not bags), courtesy of additional items, hair dryer and coat hook in the bathroom, in addition to availability of rooms for non smokers.
The "Quality Control", impartial and consistent, is a kind of guarantee, implemented together in order to improve customer service.
On the other hand, the statistics are clear: those who try Best Western comes back!